Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 2–3 business days to shorten waiting time and ensure customers receive their items in a timely manner.
International Shipping & Delivery Time
Our standard international delivery usually takes 6–14 days to reach most destinations. Delivery duration may vary slightly depending on different shipping locations. You may select the rush shipping option at checkout if you need expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be clearly displayed at checkout with no hidden fees whatsoever.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All applicable charges are the sole responsibility of the order recipient. We recommend checking your local import rules before placing an order to avoid unexpected expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially suited for fresh goods to keep your items safe and intact during transit.
For high-value orders, optional shipping insurance is available at checkout, providing extra security and peace of mind for your shipment.
Delivery Inspection & After-Sales Service
Please inspect your outer packaging carefully upon delivery. If you spot any damage, leakage or severe deformation, take photos as evidence, refuse delivery signature, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions regarding shipping, customs clearance or delivery progress, our support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@logamart.shop or phone: +64 22 503 9184.
Thank you for choosing LOGAN COX! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience.